Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if you received the wrong item.

In the rare case that you receive an item from OXUM that is defective, incorrect, or doesn't meet your expectations, we invite you to contact our dedicated Customer Care team via email at orders@oxumcosmetics.com.au.

If you're dissatisfied with your products or the results, we're here to help. Our team is ready to offer you a customized skincare consultation to help you find items that are better aligned with your skincare goals. Should you still be unsatisfied with your purchase, we are proud to offer a 30 DAY MONEY BACK GUARANTEE on all full-size full-price products, giving you the option to return them for store credit or a replacement. For products sent back within 30 days of your purchase, we will provide store credit or a replacement as per your request.

To start a return, you can contact us at orders@oxumcosmetics.com.au. Upon receipt of the returned items, we will handle your request within 7 business days and confirm the process via email.
You can always contact us for any return question at orders@oxumcosmetics.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
30-DAY MONEY BACK GUARANTEE on all full-size full-price products, giving you the option to return them for store credit or a replacement. For products sent back within 30 days of your purchase, we will provide store credit or a replacement as per your request.